Frequently Asked Questions
Answers to commonly asked questions
FAQ
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General FAQ
What services do you offer?
- Web Design: Conversion-focused websites that look great and load fast.
- Search Engine Optimization (SEO): On-page, technical, and local SEO strategies.
- AI Optimization (AIO): Ensure your brand is discoverable in AI tools like ChatGPT, Gemini, and Perplexity.
- Google Ads: Managed PPC campaigns focused on generating qualified leads.
- Communication Tools: Domain email, texting, and review request features.
Can I choose just one service, or do I need a full package?
You’re in control. All of our services are available à la carte, so you can choose or add on exactly what you need — whether that’s ongoing SEO, texting service, or just help with Google Ads.
We also offer pre-bundled packages based on our most common service bundles and most effective strategies. Simplifying the ordering process for businesses looking for a more comprehensive solution.
Start small or go all-in — we’ll meet you where you are.
Do you only work with local businesses?
Nope! While we specialize in helping local businesses succeed, we also work with clients across the country. Whether you’re a small shop down the street or a regional brand, we tailor our strategies to fit your goals and your audience.
What makes you different from other agencies?
We focus on real results — not buzzwords, bloated retainers, or inflated promises. Our services are powerful enough for bigger brands but priced accessibly for small businesses.
Everything 90% of businesses need for success is included. For those who need more, we offer tailored solutions built on the same foundation of honest strategy, clear communication, and measurable growth.
Pricing FAQ
How much do your services cost?
Our services start at $99/month and scale based on your needs. We offer transparent pricing with no hidden fees, and each package is clearly outlined on our Pricing page. Custom solutions are also available for clients with more advanced needs.
Is there a setup fee?
No setup fees. Our pricing structure allows us to waive large upfront costs, making it easier for small businesses to get started without sacrificing quality or strategy.
Do you offer A La Carte pricing?
Yes — all of our services are available à la carte. You can start with just what you need, whether that’s SEO, Google Ads, or a single landing page. We also offer bundled packages for clients who want a more comprehensive approach, but you’ll never be locked into services you don’t need.
Can I switch plans later on?
Yes — our pricing model is built to grow with you. You can upgrade, adjust, or customize your services at any time. Just let us know what’s changing in your business, and we’ll help you adapt your plan to match.
How does billing work? - Monthly, Annually, or one-time?
We bill monthly for most services, making it easy to manage your cash flow without large upfront costs.
We can also bill you quarterly, semi annually, or annually as well if you prefer.
One-time projects like audits, updates, or rebuilds are available too.
Are there any contracts?
Do you offer refunds?
Because our services involve time, strategy, and deliverables from day one — and we absorb upfront costs to make digital marketing more accessible — we don’t offer refunds on services already rendered.
That said, we’re committed to delivering real value. If something’s not working, we’ll always work with you to make it right.
Can I add services later without changing my entire plan?
Whether it’s SEO, Google Ads, or a landing page, we’ll help you plug in only what you need, exactly when you need it.
Pricing stays the same whether bundled or a la carte — no pressure, no upsells.
Do you offer one-time services or audits?
Yes — we offer one-time services like SEO audits, performance reviews, and design updates. They’re ideal if you’re not ready for an ongoing plan but still want expert support.
Need more frequent tweaks? We also offer update bundles at a discounted rate
Service Related FAQs
Web Design FAQ
How long does it take to build a website?
Most websites are completed within 2–4 weeks, depending on complexity and content readiness. Simpler sites can launch much faster, while larger builds with custom features may take a bit more time.
We keep the process smooth and efficient — with clear communication every step of the way.
Can I edit the site myself after it's built?
We handle all the updates for you — monthly updates are included by default even on our most affordable plan. That means no confusing dashboards, no broken layouts, and no stress. You’re desired edits are always just a call or email away.
Because we know the ins and outs of your site’s design, we can make changes faster, cleaner, and with better long-term results. We’ve got you covered.
Do you handle hosting and domain registration?
Yes — we take care of hosting and domain registration for you. It’s all part of keeping things simple, secure, and stress-free.
You don’t have to worry about renewals, DNS settings, or downtime. Just one point of contact — and everything just works.
Do you offer security or backups?
Absolutely. Every site we build comes with essential security features and backups — so you’re protected from the unexpected.
We monitor for threats, perform regular scans, and keep your site backed up and restorable, just in case anything goes wrong.
Do I own my website and content after it's built?
You fully own your branding and domain name — always.
All of our design work and the underlying framework are licensed to you during the first 12 months. That’s what allows us to keep the barrier to entry so low. If you decide to move on after that, we’ll work with your new provider to transfer the live version of your website — no strings attached.
SEO & AI Optimization FAQ
How long does it take to see SEO results?
Most clients begin seeing meaningful results within 3 to 6 months — sometimes sooner, depending on competition and starting point. SEO is a long game, but with the right foundation and consistent strategy, it delivers compounding returns that other channels can’t match.
What is the difference between basic and advanced SEO?
Basic SEO focuses on foundational elements like on-page optimization, site speed, mobile responsiveness, and technical fixes that improve visibility.
Advanced SEO adds strategy layers like competitor analysis, content development, backlink acquisition, and advanced schema — to help you outrank tougher competitors and scale faster.
| Services | Basic SEO | Advanced SEO |
| On Page Optimization | Included | Included |
| Keyword Optimization | Included | Included |
| Technical SEO | Included | Included |
| Page Speed Analysis | Included | Included |
| Site Architecture | Included | Included |
| Content Optimization | Included | Included |
| Schema Markup | General | Refined |
| Competitor Analysis | Included | |
| Landing Pages | Included | |
| Content Strategy & Blog Planning | Included | |
| Backlink Outreach | Included | |
| In Depth Keyword Strategy | Included | |
| E-Commerce SEO (if applicable) | Included | |
| A/B Testing SEO Strategies | Included |
What is AI Optimization (AIO) and why do I need it?
What?: AI Optimization (AIO) helps your business show up in answers generated by tools like ChatGPT, Perplexity, and Google’s Gemini — where more and more people are turning for fast, trusted information. AIO encompasses all AI-Related strategies like AEO, GEO, AISO, & SGE.
Why?: If your content isn’t optimized for these platforms, you risk being left out of the conversation entirely. We help you get discovered in this new era of search by structuring your content for both humans and AI — so when someone asks a question, your business becomes part of the answer.
Do you optimize for Google's AI-Generated Answers? (SGE)
Do you provide backlink services or content creation?
Yes — for clients on our advanced SEO plans. We create high-quality content and build backlinks the right way, focusing on relevance, trust, and long-term rankings.
No shady tactics or spammy link schemes — just proven strategies that build real authority over time.
Ads & Text FAQ
Why is Ad Spend not included?
Ad spend goes directly to Google or the ad platform you choose — not to us. Keeping it separate ensures 100% of your budget is used for clicks, not fees.
This also gives you full transparency and control over how your money is being spent.
Do you manage the ad spend directly?
Yes — we run all campaigns directly from our managed ad accounts. This allows us to streamline performance, protect account integrity, and keep things simple on your end.
You’ll still have full visibility into the results through custom reports — without needing to manage the day-to-day ad operations yourself.
What kind of results should I expect from Google Ads?
Results depend on your industry, competition, and budget — but we focus on getting you real leads, not just clicks. Most clients start seeing meaningful results within the first 30–60 days.
We use conversion tracking, search intent targeting, and budget optimization to attract higher-quality prospects and stretch your ad dollars further.
Do you track conversions and leads?
Absolutely. We set up full conversion tracking — including phone calls, form submissions, and more.
You’ll know exactly what’s working, and we’ll use that data to continuously improve your campaign performance.
Can I text customers from my website?
Yes — we offer website text integration that lets visitors start a conversation via SMS. It’s a faster, friendlier way to connect with leads in real time.
Texting can increase engagement and response rates compared to email or forms — skyrocketing your conversion rates.
How do I text customers from my website?
We integrate a texting widget directly into your site that lets visitors start a conversation with you via SMS — no app required on their end.
It’s fast, convenient, and helps you connect with potential customers while they’re actively browsing your site. We handle setup, routing, and notifications so you never miss a lead.
Strategy & Support FAQ
Do you offer strategy sessions or consultations?
Yes — every client gets strategic guidance built in. Whether you’re looking for a full website overhaul or want to sharpen your SEO, we’ll help you define clear goals and map out a plan that works.
We don’t just sell services — we offer strategy that makes those services perform.
How do you measure success?
We define success by real results — not just rankings or traffic, but actual leads, conversions, and business growth. Our reporting focuses on what matters most to you: performance, progress, and ROI.
Every strategy we implement is built with trackable outcomes in mind.
What reporting do I get each month?
We provide custom reports based on the services you’re using — no vanity metrics, no filler. Whether it’s SEO, Google Ads, or AI Optimization, you’ll get real numbers that matter: performance, conversions, and growth.
Our goal is clarity, not confusion. That’s why we also offer one-on-one monthly performance reviews to walk you through the results. Marketing shouldn’t feel like mystical voodoo — it should feel like progress you can actually see.
Do I get a dedicated account manager?
We keep things personal. You’ll work directly with the strategist overseeing your account — no passing off to junior reps or faceless support desks. That means faster answers, clearer strategy, and better results.
What if I need help or support?
If you need help, have questions, or want to request updates, we’re easy to reach. You can email us anytime at [email protected] or call us at (888) 201-0796.
Most support requests are handled within 1–2 business days — often sooner. We pride ourselves on fast, clear communication that doesn’t leave you guessing.
Onboarding FAQ
How do I get started?
Getting started is simple. Book a consultation, tell us what you’re looking to accomplish, and we’ll help you choose the right service or plan — no pressure, no pushy sales talk.
Once you’re ready, we’ll send over the onboarding materials to kick things off. Most projects are underway within a few business days.
How do your onboarding process work?
Everything starts with a 30-minute consultation where we walk through your goals, services, and strategy — and answer any questions you have up front.
Once we’ve finalized your plan we’ll handle the rest — from timelines and asset collection to setup and execution. You’ll know exactly what to expect and what’s needed from you at every step.
What do you need from me to begin?
During your onboarding consultation, we’ll gather key info — like your business details, goals, login credentials (if applicable), and any creative input you want to share. If you need more time to gather information or media, we can send you a quick checklist after the meeting.
That’s it. We’ll take it from there and handle everything else.
How often will you communicate with me during the project?
You’ll never feel left in the dark. We’ll keep you updated every step of the way with clear check-ins, milestone updates, and prompt replies to your emails or messages.
For active web design projects, we typically check in weekly — or more often if needed. And if you ever have a question, just call or email. We’re here for you.
